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Shipping & Returns


Shipping


We can ship to any physical address in the United States or Canada - PO boxes are excluded. All other international shipping is not available.


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Most orders are shipped within 24 hours and will be delivered via USPS or UPS. 

Note: Orders placed between 07/23-07/31 will ship on 08/03/21.

 

Shipping Methods

Standard: 3-7 business days - includes 1-2 days for processing and 3-6 days for transit

Expedited: 2-3 business days - includes 1 day for processing and 2 days for transit 

*Free standard shipping on orders of $49+ for continental US orders only. 

Business days include Monday-Friday, excluding holidays. Shipping time is an estimate and Coolpod USA is not responsible for any shipping delays once an order has been shipped out. 

 

*Free shipping offer applies to the 48 contiguous states only. 

 

Return Policy

We hope you love your purchase from Coolpod USA! However, we understand that sometimes your preferences shift or your needs change. If you are not completely satisfied with your purchase, we are happy to initiate a return. Please refer to our Return Policy below for additional details.

You may return most new, unopened items within 30 days of delivery for a full refund. Any return must have original tags and labels attached. Items returned without original packaging are subject to a restocking fee. The customer is responsible for the return shipping cost, even if the initial order qualified for free shipping. We will be happy to pay the return shipping cost if the return is a result of our error. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Any sale items are considered final sale and are exempt from our Return Policy.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.